Category Archives: Inmate Communication Technology

Securus dramatically reduces introduction of contraband into prisons

Published / by WT23

For decades, U.S. prisoners had only one way to visit their family members. That was for the family members to come to the prison in person for a face-to-face visit. Because prisoners are often housed many miles from their home towns, this often led to individuals serving out their entire sentences without ever seen their loved ones.


Starting around 2005, Securus Technologies, the nation’s leading provider of inmate communication services, began rolling out its innovative VoIP-based virtual visitation system. This system allowed prisoners a simulated visitation environment through a high-definition screen and high-fidelity sound link. Furthermore, it allowed the family members to see and hear their loved ones from the comfort of their own home. This obviated the need for innocent family members to undergo the indignities often required by visiting the prison in person.


This system has had a number of other major benefits. Whereas families in the past were forced to foot enormous bills, driving hundreds of miles to see their loved ones, today, they can talk to their loved ones for as little as $2.30 per 15-minute video call. This has allowed prisoners to stay in face-to-face contact with their families and children on a virtually unlimited basis.


It has also allowed for the drastic reduction in personal visits to carceral facilities. Because in-person visitations were so often a source of contraband being passed into the facility, the widespread adoption of video visitation has dramatically reduced the incidence of illicit materials being introduced into the prison population.


This reduction in in-person visitations has also reduced the need to move prisoners throughout different sectors of the facility. Such movements, likewise, have also been a source of serious potential problems. Gang members, who are usually confined in a certain area of the prison, often have to be transported through areas controlled by rival gangs. This has led to officers being injured and inmates being assaulted.


Securus – Keeping Communities Safe With Advanced Investigative Technology

Published / by WT23

The prison technology sector is a highly competitive and many companies are fighting it out to grab the biggest pie of this growing industry. However, one of the businesses that have been able to achieve tremendous success in the past couple of decades due to its innovative products and services is Securus Technologies.

The company has grown to become the market leader in the prison technology and inmate communications field and has ensured that it stays on the top by constantly developing products and services that are way better and more economical than what other companies provide. The inmates are greatly helped with communication products like video services, phone services, e-messaging system, voicemail messaging, and more, offered by Securus Technologies.

Such technology helps in ensuring that the inmates can talk to their friends and relatives on a regular basis at an affordable cost. The customer service department of Securus Technologies has over a thousand employees, which ensures that the customers’ queries are well taken care of promptly. The law enforcement agencies are greatly helped by the investigative technology offered by Securus Technologies as it helps them stay safe on the line of duty and take corrective measures on time to prevent crime and catch criminals.

Securus Technologies likes to stay in touch with its customers and investors, and recently added a press release online where it showcased the comments of the law enforcement officers about the company’s products and services. The law enforcement officers feel that the services offered by Securus Technologies are highly advanced and very efficient in stopping crime. As law enforcement personnel with over a decade experience, I can say that Securus Technologies is changing the way we work and is also making it difficult for the criminals to get away with their malicious activities.

Securus Treats Position Of Power With Respect, Gets Awarded By BBB

Published / by WT23

There is a reason that the government has outlawed monopolies. Monopoly is not just a game, it is a term used for a company that controls an entire industry. When you do not have a choice in who you get your goods or services from, the company has the ability to charge whatever they want. There is also no motivation to provide good customer service. After all, you have to use that particular company in order to get what you want.

But monopolies are allowed in our criminal justice system. Just take a look at the telephone services provided to prisons and jails across the country. They are contracted out exclusively to prison telecommunications companies. These companies operate without any competition once the contract is awarded. Some companies, like Global Tel-Link, abuse this position of power in order to extract an amazing amount of money from a vulnerable population.

But there are also good examples in the industry. A company called Securus Technologies is the leading the way by recently volunteering for accreditation from the Better Business Bureau. The Better Business Bureau accredits companies that display a great commitment to customer service. These companies must volunteer for the process and even pay a fee for the privilege of being investigated by the Better Business Bureau. It seems Securus passed with flying colors.

The accreditation concerns integrity and transparency. Companies must also display a willingness to protect the privacy of customers while being honest in their advertising. And it is no wonder this accreditation has been bestowed on this company.

Securus offers a higher quality of telephone services to prisons and jails than anybody else in the industry. They also provide video chat services to inmates and run the largest customer service call center in the industry. They have a history of treating their particular position with respect.

Securus Technologies Specializes in Humanitarian Technologies

Published / by WT23

Securus Technologies is a forward thinking technology company that has created cutting edge civil and criminal justice computing applications to provide solutions for public safety, investigations, corrections, inmate communication monitoring, and most recently mobile video visitation for inmates. This is honestly such a humane practice and after doing some research on the company I has found their vision to be quite inspiring. Russell Roberts, newly appointed Vice President of Marketing and Strategy for the company says that this type of “video visit” technology helps connect family members and close friends with an efficient, more simple way to visit their loved ones behind bars. 

Imagine being locked up and having to be subject to the rigid and difficult processes in order to see your loved ones. I can’t imagine the difficulty for families to communicate under such visitation policies. What this company has made possible is for family and friends to enjoy special moments in life like birthdays, dance recitals, and anniversaries, from practically everywhere on the globe directly from the users Android and/or Apple devices. The mobile app is found on both Google Play™ and in the App Store and I’ve read the specs of the app and what I find unique and extremely valuable about the technology is that it allows the operator the functionality to sync visitation details to calendars and receive specified notifications for impending visits. The app is customizable to serve each user and help them to bring efficiency to visitation. 

Besides the new and wonderful aforementioned technology, Securus Technologies also serves over 3,400 public safety, law enforcement offices and corrections facilities across North America. I took the time to visit their website which can be found here: Securus Technologies and have found it to be very informative and useful for potential clients. One great feature of their website is the “Facilities we serve” page. Here you can do a comprehensive search of over 2,200 Correctional Facilities across the United States and Canada that Securus works with. This will allow potential clients to find out if they can use these useful and admirable services. They also have Live Chat, FAQ’s, and other customer service friendly functions to help all interested parties.

Learn more about video visits here >>